Privacy Policy

1. Introduction

Plumbing & More by Mark, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plumbingandmore.pics (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form to request a free estimate
• Email us directly
• Request plumbing services

The personal information we collect may include:

• Full name
• Email address
• Phone number (optional)
• Service address
• Description of plumbing issues

2.2 Automatically Collected Information

We do not automatically collect any personal information when you visit our Site. We do not use cookies, web beacons, or other tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide free estimates
• To schedule and provide plumbing services
• To communicate with you about your service requests
• To send you invoices and process payments
• To improve our services and customer experience
• To comply with legal obligations

We do not use your personal information for marketing purposes or share it with third parties for marketing.

4. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business (e.g., payment processors). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing requested services
• Complying with legal, accounting, or reporting requirements
• Resolving disputes

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request correction of inaccurate information.
• Right to Erasure: You have the right to request deletion of your personal information under certain conditions.
• Right to Restrict Processing: You have the right to request restriction of processing your personal information under certain conditions.
• Right to Data Portability: You have the right to request transfer of your information to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us at shenlong76765@gmail.com.

7.2 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of your personal information. However, we do not sell personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To submit a CCPA request, please contact us at shenlong76765@gmail.com. We will respond to verifiable consumer requests within 45 days.

7.3 Florida Consumer Protection Laws

Florida residents are protected under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) and other consumer protection laws. We comply with all applicable Florida consumer protection regulations regarding privacy and data collection.

8. Cookies Policy

We do not use cookies or any other tracking technologies on our website. Our Site does not collect any information through cookies, web beacons, or similar technologies.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information immediately.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within 30 days.